QuickBooks cannot communicate with the company file? How to fix it

‘Unable to connect to your QuickBooks data file’ or ‘can’t open company file’ error messages appear on the screen when the user tries to open the company file on QuickBooks desktop. The error usually occurs when the system’s firewall is blocking the connection between QuickBooks and the company file over the network. In addition, the QuickBooks user might also get a message, “Error: cannot communicate with the company file due to firewall.” Continue reading the blog to know how to fix ‘QuickBooks not connecting to server’ error and get back to work. 

If you are looking for immediate help to resolve QuickBooks cannot communicate with the company file error, then get assistance from the certified QuickBooks professionals by dialing our toll-free number (1.800.417.5147)

Factors behind QuickBooks can’t open company file error

Unable to connect to your QuickBooks data file’ error occurs due to the following reasons: 

• The QuickBooks company file is damaged or missing.
• QuickBooks desktop application is not updated.
• The firewall is blocking the connection.
• The user does not have permission to access the company file folder.

Now, proceed to the troubleshooting procedure to fix ‘QuickBooks not connecting to server’ error. 

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Possible Quick Fixes for ‘QuickBooks not connecting to company file due to firewall’ error

Given below are some quick troubleshooting steps to fix ‘can’t open company file’ error: 

Step1. Download the latest update of QuickBooks

Follow the enumerated steps to update the QuickBooks desktop: 

• Exit QuickBooks.
• Select the Windows Start menu.
• Find QuickBooks Desktop and right-click on its icon and select Run as administrator.
• Next, move to the No Company Open screen, click on the Help menu and select Update QuickBooks Desktop.
• Go to the Options tab and select Mark All.
• Then, click Save.
• Navigate to the Update Now tab and select the Reset Update checkbox.
• Click on the Get Updates button.
• When the update finishes, reopen QuickBooks Desktop.
• Install the update.
• Once the install finishes, restart your workstation

If you still get the ‘QuickBooks not connecting to server’ error, then try step 2. 

Step 2. Utilize QuickBooks File Doctor

You need to have QuickBooks Tool Hub to fix company file and firewall issues using the QuickBooks File Doctor tool: 

• Close QuickBooks desktop application.
• Get the most recent version of the QuickBooks Tool Hub.
• Navigate to downloads and open the QuickBooksToolHub.exe file.
• Install the tool hub by following the on-screen steps.
• Furthermore, agree to the terms and conditions.
• When the installation completes, the QuickBooks Tool Hub icon will appear on the desktop.
• Open the tool hub and choose the Company File Issues tab.
• Click Run QuickBooks File Doctor.
• Next, choose the company file from the drop-down menu.
• If the file is not visible, click Browse and search the file.
• Select the Check you file option and click Continue.
• Enter the admin login credentials and select Next.

That’s all about the ‘QuickBooks cannot communicate with the company file’ error. We hope this blog helped you in resolving the issue. In case the problem continues, talk to the certified QuickBooks technical support team by calling us on our helpline number (1.800.417.5147).

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